Service Advisor - Toyota

We are looking for a Service Advisor to join our Oakmere Toyota team.

Does this sound like you?

• Proven high level of customer service skills.
• Enjoys working with people.
• Good communication skills.
• Strong organisational and prioritisation skills.
• Able to take initiative and ownership of issues with a proactive can-do attitude.
• Able to multi-task and switch between tasks.
• A team player who offers help and support to others.
• Willingness to learn and keep up-to-date with product and technical information.
• Thrives in a high-pressured environment.

Highlights of this role include:

• Ensuring that we provide the highest level of after sales customer care and satisfaction at all times, giving the customer the best possible experience.
• Talks and listens to customers to build rapport and understand their service/repair requirements
• Uses a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs
• Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly
• Introduces the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership
• Schedules work to meet customer requirements, taking into account workshop/bodyshop utilisation targets, job complexity and parts availability. 
• Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions
• Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
• Ensures opportunities for sales by other teams are followed up by the most appropriate specialist
• Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provided

What We Offer: 

We offer a competitive salary package, subject to experience, a staff car scheme, and contributory workplace pension. This is a full time permanent position, working Monday to Friday, and includes working every 3rd Saturday on a rota basis.

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